New Technology Help Desk!

Dear Staff:

Welcome back to the 2018 - 2019 school year.  This year Technology has a new help desk system called Service Now. As of August 27, we are live on the new system. We have several easy ways for you to learn the new system.

1. Call (914) 922-3002 and they will be happy to walk you through it.    2. Watch a short video: https://ensemble.lhric.org/hapi/v1/contents/permalinks/b8Q6Jkw7/view 

3.  Review these instructions.   In order to access the new help desk, you can click on the link: https://lhric.service-now.com/ess/.  In addition, this link will replace the current Technology Help Desk (School Dude) link on the website.   

Quick instructions: You user name is your full email address and the password is the same as the password you use to login to the computer.

This is for Technology Help Desks only.  You should continue to enter Facilities Helpdesks into School Dude as you have done in the past.